Das NEUE Moselschlösschen - Hotel mit eigener Parkanlage - direkt an der Mosel in Traben-Trarbach | GTC

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fon:  (+49) 6541 8320   |   E-Mail   |  Online booking

Terms & Conditions

Reserved rooms are available to the guest starting at 3:00 p.m. of the agreed arrival date. If a guest has not checked in by 6.00pm on the arrival date, the hotel is entitled to re-let the room unless the guest has notified the hotel that he/she will be arriving late.

Rooms must be vacated and made available to the hotel no later than 11:00 a.m. of the agreed departure date. If a guest wishes to depart later than 11:00 a.m. he must notify the hotel until 10:00 p.m. the day prior the departure date.

After this time, on the grounds of the delayed vacating of the room for use exceeding the contractual time, the hotel may charge 50% of the full accommodation rate until 6:00 p.m., after 6:00 p.m. 100%.

In case of cancellation of booking up to and including 28 calendar days prior to the arrival date any deposit made in advance will be fully refunded.
In case of cancellation up to and including 14 calendar days prior to the arrival date the hotel is entitled to charge 50% of the full accommodation rate; any deposit made in advance will be forfeit in full.
In case of cancellation of booking less than 14 calendar days prior to the arrival date the hotel is entitled to charge 80% of the full accommodation rate; any deposit made in advance will be forfeit in full.
In all cases the guest is responsible to make sure that the hotel receives notice of the cancellation within the specified time limit.

Services within an arrangement not used by the guest are non-refundable.
Cancellations must be provided in writing. Should the hotel be able to re-let the room, no additional accommodation fees will be charged.

Payment:

- Cash
- EC-Karte / Maestro
- Visa
- Mastercard

Liability:

Links to other web sites are provided for your reference and convenience only. We declare explicitly that there were no recognizable illegal contents on our linked external websites at the time of link setting. We assume no responsibility for the accuracy, appropriateness or views expressed on other linked web sites. Thus we can not be held reliable for any changes made on the respective linked web sites after the time of link setting. This statement applies to all within the own Internet offer linked web sites and links. The supplier of the linked web site can solely be held reliable for illegal, incorrect or incomplete contents and in particular for damages arising from the use or non-use of information presented in such a manner.

Privacy policy:

We are pleased with your interest in our homepage and our company. Despite careful control of external links to foreign contents we can assume no reliability.
The protection of your personal data in the collection, processing and use while visiting our homepage is of great importance to us. Your data is being protected within the statutory provisions. Subsequent can be found the information which data is being collected while visiting our homepage and in which way it is used.:

1. Collection and processing of data
Every access to our homepage and every retrieval of files deposited on our homepage is being recorded. The storage serves internal system-related and statistical purposes. Recorded are: the name of the retrieved file, date and time of the retrieval, the amount of data transmitted, report of completed retrieval, web browser and the requesting domain and in addition to that the IP-address of the requesting computer. More personal data is only being processed within an enquiry or a registration made voluntarily by your side.

2. Use and disclosure of personal data
The personal data given to us will be used for answering your enquiries, execution of contracts concluded with you as well as for technical administration. Your personal data will be passed on to third parties only when this serves the purpose of completion of a contract – in particular passing on order data to suppliers –, invoicing or previous agreement by your side. You have at all times the right to revoke the given agreement with effect for the future. The erasure of your stored personal data takes place when you revoke your agreement to storage, when the knowledge of serving the purpose for storing your data is no longer necessary and when the storage is invalid due to other legal reasons.

3. Right to information
We are happy to inform you about any of your stored personal data if you send us a written demand.

4. Security advice:
We make an effort to store your personal data in a way non-accessible for third parties by using all technical and organizational possibilities. When communicating via e-mail we can not guarantee a complete data security. We therefore recommend the communication involving confidential information by post.

5. Mandatory information according to the Regulation (EU) No 524/2013 of the European Parliament and of the Council:
Follow this link to the website of the European Commission’s entity for online dispute resolution for consumer disputes: http://ec.europa.eu/consumers/odr/ - further information is available there. Should you have any initial questions concerning a potential dispute resolution, please email us at info@moselschloesschen.de.


Hinweis zu § 36 VSBG: Der Unternehmer verpflichtet sich nicht, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.
 

 

 

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