Das NEUE Moselschlösschen - Hotel mit eigener Parkanlage - direkt an der Mosel in Traben-Trarbach | GTC

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Terms & Conditions

Reserved rooms are available to the guest starting at 3:00 p.m. of the agreed arrival date. If a guest has not checked in by 6.00pm on the arrival date, the hotel is entitled to re-let the room unless the guest has notified the hotel that he/she will be arriving late.

Rooms must be vacated and made available to the hotel no later than 11:00 a.m. of the agreed departure date. If a guest wishes to depart later than 11:00 a.m. he must notify the hotel until 10:00 p.m. the day prior the departure date.

After this time, on the grounds of the delayed vacating of the room for use exceeding the contractual time, the hotel may charge 50% of the full accommodation rate until 6:00 p.m., after 6:00 p.m. 100%.

Cancellation Policy:
Cancellations of a reservation are possible as follows:

Insofar as an appointment to withdraw from the contract has been agreed in writing between the hotel and the customer, the customer can by then withdraw from the contract without triggering payment or damage claims of the hotel. The customer's right of withdrawal expires if he does not exercise his right to withdraw in writing to the hotel by the agreed date.

For arrangements a cancellation is possible up to the 2nd day before the arrival free of charge. If canceled after the 2nd day before arrival, or in case of no-show, the first night will be charged. Exceptions to this are high season weeks (April-October), especially weekends or times when major events take place in the region. In these times a cancellation is only free of charge until the 30th day before arrival, otherwise the Hotel Moselschlösschen will charge 80% of the room price for the booked period.

Logis and events from 10 persons (group arrangement): A cancellation is free of charge if it takes place up to four weeks before the arrival or start of the event. If the cancellation is made up to the 20th day before, 20% of the price of the accommodation or accommodation will be refunded, and 80% of the same up to the 10th day and 90% of the lodging up to 3 days before arrival / start of the event - or event price due.

Animals may only be brought with the prior consent of Hotel Moselschlösschen and against payment of a supplement. In public areas, especially the restaurant "Zum Schlösschen", pets are not allowed.


- Cash
- EC-Karte / Maestro
- Visa
- Mastercard


Links to other web sites are provided for your reference and convenience only. We declare explicitly that there were no recognizable illegal contents on our linked external websites at the time of link setting. We assume no responsibility for the accuracy, appropriateness or views expressed on other linked web sites. Thus we can not be held reliable for any changes made on the respective linked web sites after the time of link setting. This statement applies to all within the own Internet offer linked web sites and links. The supplier of the linked web site can solely be held reliable for illegal, incorrect or incomplete contents and in particular for damages arising from the use or non-use of information presented in such a manner.

Privacy policy:

We are pleased with your interest in our homepage and our company. Despite careful control of external links to foreign contents we can assume no reliability.
The protection of your personal data in the collection, processing and use while visiting our homepage is of great importance to us. Your data is being protected within the statutory provisions. Subsequent can be found the information which data is being collected while visiting our homepage and in which way it is used.:

1. Collection and processing of data
Every access to our homepage and every retrieval of files deposited on our homepage is being recorded. The storage serves internal system-related and statistical purposes. Recorded are: the name of the retrieved file, date and time of the retrieval, the amount of data transmitted, report of completed retrieval, web browser and the requesting domain and in addition to that the IP-address of the requesting computer. More personal data is only being processed within an enquiry or a registration made voluntarily by your side.

2. Use and disclosure of personal data
The personal data given to us will be used for answering your enquiries, execution of contracts concluded with you as well as for technical administration. Your personal data will be passed on to third parties only when this serves the purpose of completion of a contract – in particular passing on order data to suppliers –, invoicing or previous agreement by your side. You have at all times the right to revoke the given agreement with effect for the future. The erasure of your stored personal data takes place when you revoke your agreement to storage, when the knowledge of serving the purpose for storing your data is no longer necessary and when the storage is invalid due to other legal reasons.

3. Right to information
We are happy to inform you about any of your stored personal data if you send us a written demand.

4. Security advice:
We make an effort to store your personal data in a way non-accessible for third parties by using all technical and organizational possibilities. When communicating via e-mail we can not guarantee a complete data security. We therefore recommend the communication involving confidential information by post.

5. Mandatory information according to the Regulation (EU) No 524/2013 of the European Parliament and of the Council:
Follow this link to the website of the European Commission’s entity for online dispute resolution for consumer disputes: http://ec.europa.eu/consumers/odr/ - further information is available there. Should you have any initial questions concerning a potential dispute resolution, please email us at info@moselschloesschen.de.

Hinweis zu § 36 VSBG: Der Unternehmer verpflichtet sich nicht, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.



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